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Elviana

Optimizing Elviana’s Online Storefront With a Sleek, User-Centric Design and Scalable E-commerce Features for the German Lifestyle Market.

Elviana.de Is Leading E-commerce Platforms Specializing in Fashion, Footwear, and Accessories for Men and Women. Focused on Delivering Premium-Quality Clothing and Accessories, These Brands Aimed to Enhance User Experience, Boost Conversions, and Streamline Operations on Their Shopify Stores. Our Team Implemented Key Optimizations, Including Advanced Filtering, Dynamic Size Selection, a Custom Add to Cart Bar, and Color Swatches to Drive Engagement and Sales.

  • Fashion
  • Customer Trust
  • e-commerce UX
  • fashion tech
  • pixel tracking
  • Shopify +
  • Shopify platform
Galleria Vittorio Elviana Ecommerce Store Case Study

Project Challenges

Loss of Customer Trust

Over 85% of Trustpilot reviews report undelivered orders, broken promises, or poor-quality goods.

Unclear Shipping Origins

Many orders appear to ship from China, contradicting the Germany-based branding.

Refund & Return Barriers

Though returns are "free" in theory, hidden shipping costs and processing issues undermine the policy.

Unresponsive Support Channels

Customers frequently report no replies to emails or calls when issues arise.

Poor Product Quality

Complaints include non-matching product appearances, low-grade materials, and cheap construction.

Misleading UX Practices

Stock photos and vague shipping timeframes create unrealistic expectations.

Business Transparency Gaps

Lack of verified business registration and absence from trusted marketplaces creates doubt.

Men's collection Shopify Store Case Study

Our Solutions

    • Wide Apparel & Footwear Range – Men’s and women’s clothing categories including dresses, jackets, shoes, swimwear, and accessories :contentReference[oaicite:2]{index=2}
    • Free German Shipping – "Kostenloser Versand" across Germany to remove delivery barriers :contentReference[oaicite:3]{index=3}
    • 30-Day Return Period – “30‑tägige Bedenkzeit” return policy to build buyer confidence :contentReference[oaicite:4]{index=4}
    • Secure Payments – Support for Apple Pay, Google Pay, Visa, MasterCard, Shop Pay, Union Pay, AmEx :contentReference[oaicite:5]{index=5}
    • GDPR-Compliant Data Practices – Uses analytics like Google, Facebook, TikTok, and Pinterest Pixels with cookie consent :contentReference[oaicite:6]{index=6}
    • Customer Service Access – Phone, email, and contact form support clocking response under 24 hrs :contentReference[oaicite:7]{index=7}
    • High-Quality Collections – Fresh 2025 collections for women and men, including seasonal and trend-driven items :contentReference[oaicite:8]{index=8}

Our Services

View All Services

Our Strategy

Elviana Implementation Screenshot

Trend-Focused Fashion Assortment

Curated collections aligned with seasonal fashion movements and global aesthetics.

Domestic Free Shipping Strategy

Germany-wide free delivery encourages conversion and reduces cart abandonment.

Extended Return Policy

30-day return option designed to lower buyer resistance and instill purchase confidence.

Multi-Gateway Secure Checkout

Trusted payment options including Apple Pay, PayPal, and major credit cards enhance UX and reliability.

GDPR-Aligned Analytics Integration

Use of Facebook, TikTok, and Pinterest pixels with cookie consent tools to support marketing strategy.

Direct Contact & Service Visibility

Public business hours, contact numbers, and email offered to enhance support trust.

Results

Critically Low Trustpilot Rating Scored 1.9/5 from dozens of reviews citing order issues, fraud allegations, and return failures.

Shipment & Delivery Complaints Multiple users report receiving no product weeks after ordering with no way to trace shipping.

Unmatched Product Representations Products received often do not match the images or descriptions advertised online.

Financial Loss for Buyers Some customers claimed they never received refunds or were blocked from further communication.

Ongoing Success

Elviana aims to blend trend-focused collections with hassle-free shopping in Germany. Their logistics, payment flexibility, and customer care form the foundation of their model—but recent customer feedback suggests trust and delivery concerns may threaten reliability and brand reputation.

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Elviana Homepage Implementation Screenshot
Elviana Men collections page Implementation Screenshot
Elviana Product page Implementation Screenshot
Elviana Men's collections section Implementation Screenshot

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